Airport Assistance Services 

Fast Track – Passport and Security

Fast‑track access at RMF is only active when airport flow allows it. Especially during heavy charter arrivals. These lanes shorten wait times a lot by routing you through expedited immigration and security.

When multiple European leisure flights land within minutes of each other, lines expand fast. Families with kids or divers carrying bulky gear benefit most from bypassing those queues. We show you exactly which channel to use and keep the pace steady, not stop‑start panic.

Meet and Greet

You’re welcomed at the curb or approved meeting point with a visible name sign. That moment removes all uncertainty from your arrival. No scanning a crowd, no “is this my driver?” stress.

From there, you move through check‑in or arrivals with steady guidance. Seat requests, baggage tagging, immigration sequence, customs exit, and escort straight to your shuttle, driver, or diving center representative. We handle the “what’s next?” so you don’t have to.

Check‑in Assistance 

RMF hosts a mix of scheduled flights and many charter operators, which means check‑in zones change depending on the day and season. We take you directly to the correct counter.

Your documents are prepared ahead of the queue, so you don’t realize at the desk that papers are missing. Bag drop becomes quicker. Mistakes become fewer. You stand in one line, not three.

Lounge Access Escort

Lounges at RMF are confirmed through global lounge networks as active and available during flight banks. They provide quieter seating, refreshments, Wi‑Fi, and space to breathe.

Access depends on ticket class, membership programs, or paid entry when allowed. We confirm your eligibility and escort you inside, then return for boarding. No “oops, we stayed too long” panic.

VIP Assistance

Some travelers prefer quiet over crowds. We manage discreet routing, minimizing time spent in high‑traffic areas.

This support offers a smoother emotional tempo , fewer pauses, fewer people, and a more controlled environment as you move from vehicle to gate. You still pass all the same checks, but with less noise around you.

Family and Special‑Needs Support

Wheelchairs are arranged ahead of time and verified before flight day. This ensures they are ready the moment you arrive. No waiting around wondering if anyone got the memo.

Strollers are handled at points where they must be folded (usually security). Seniors are walked at a comfortable pace with seating breaks built in. Kids stay close. No rushing. No splitting across lines.

Baggage & Porter Services

Authorized porters assist with heavy luggage, which is especially valuable for divers and long‑stay travelers.

On departures, luggage goes from your vehicle to the counter. On arrivals, porters carry bags from the carousel directly to your transfer. You walk freely, not weighed down. Clean handoffs, less stress.

Transit Assistance

If you connect through RMF, usually domestic links after an international leg, we handle gate‑to‑gate or counter‑to‑gate escort.

The terminal is compact, but transitions still require timing. We keep your route clear and your movement steady. No guessing which way to walk.

Flight Monitoring

RMF operates on seasonal patterns, so changes in gate assignments or timing do occur. We monitor airport screens and airline systems.

When something shifts, we adjust early instead of leaving you to discover it at the gate. You stay calm while we do the running.

Escort to Aircraft

Once check‑in and security are done, we walk you directly to the correct gate or bus boarding point.

Boarding at RMF often uses bus gates. We ensure you’re at the right queue at the right moment to avoid unnecessary waiting. You don’t end up standing too long or missing the bus.

Upgrade & Re‑booking Support

If your flight experiences delays, cancellations, or unexpected changes, we assist at airline counters to explore alternatives.

You stand calm while we manage the conversation, translating airline policies into clear next steps you can trust.

Smart Layover & Connection Tips

Check your flight type.

RMF handles both scheduled and charter traffic. Knowing your carrier’s check‑in zone simplifies the experience. Seasonal charter peaks can create sudden crowd waves. Knowing where to go in advance prevents confusion.

Avoid tight timing.

Check‑in lines can spike sharply when multiple charters open at the same time. This is common during European holiday seasons. Always add buffer, especially during high‑season months: July, August, October, and December.

Bag re‑check on separate tickets.

If you arrive on one airline and depart on another, confirm whether your baggage is checked through. Many charters do not interline. Collect‑and‑recheck takes time. A two‑hour buffer is the safe minimum.

Watch the screens.

RMF’s gate assignments change depending on traffic flow. Airport screens and airline apps help you stay updated. Gate changes are more common during heavy holiday waves.

Hydrate.

The climate around Marsa Alam is hot and dry. Even short periods outdoors can dehydrate you. Buy water after security because outlets may close once flight activity slows.

Transfer coordination.

Many resorts and diving centers use pre‑booked shuttle services. Confirm your meeting point before travel. We escort you to that point and coordinate real‑time if your flight lands early or late.

Night or early‑morning flights.

Fewer outlets remain open during low activity periods. Always buy snacks or drinks when you see them open. Don’t wait until the last minute.

Keep essentials close.

Passport. Wallet. Medication. Phone charger. Keep them in one easy‑access pouch. Diver equipment, large liquids, knives or metal tools must go in checked baggage.

Use your time.

If you’re a diver, use quiet airport minutes to sort gear. Separate wet and dry items. Planning excursions. Confirming boat pickups. Much simpler when you’re still in the terminal.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS